smrtPhone Ideas

CRM Phone and Dialer for Sales and Support

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Use Sticky Caller ID for SmrtDialer
Feature request
Accepted
Have the option to enable Sticky Caller ID on SmrtDialer when creating campaigns to followup with leads who have previously been spoken to to ensure that lead connection is maintained and new Caller...
Scheduled Text Message
Feature request
Accepted
It would be very valuable to have the ability to schedule when text messages go out. First because "composing" messages is low level work (no offense to anyone) so it could (and should) be done by...
Automatic Voicemail Drops when dialing
Feature request
Accepted
It would be a big time saver to be able to drop a VM without having to wait for the beep!
Assign Numbers To Users
Feature request
Accepted
Allow the assignment of numbers to a specific user. Currently, if the Caller ID "Change" feature is toggled a user can see all of the numbers in the account. This is a basic feature amongst cloud...
Hubspot intergration
Feature request
Accepted
Possible deep intergration similar to podio and salesforce Hubspot will lead the way with AI just as they did with marketing. As a new hubspot user I would love to see this
Sticky Text Messaging
Feature request
Accepted
Sending text messages from the same number as phone communications is an important feature to maintain credibility and trust with sellers. It is very time consuming to do this manually.
Send MMS/images from browser
Feature request
Accepted
Add the ability to send MMS and therefore include images in outbound messages. This is currently possible via the smrtPhone apps but not the browser/desktop version.
SMS applet inside Call Flow
Feature request
Accepted
Create an outbound SMS applet that sends a stock text message within a Call Flow. For example, it could say "On the other line, call you back after" or "Can't answer, please text me."
SMS notification pop up
Feature request
Accepted
Optional Chrome Dialer drop down banner when text messages are received, with optional sound.
Export Reports
Feature request
Live
It would be a great feature if we could automatically export the reports to an email or excel spreadsheet so we can email our acq reps to let them know their daily progress automatically every day,...
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