Dial Time, Talk Time, Hours logged per agent, average talk time
Feature request
Accepted
September 21, 2022
Hello I would suggest you guys add more KPIs tracked per agent on the dialer details. For example, Dial Time, Talk Time, Hours logged per agent, average talk time
5 Comments
Mihaela
3 years, 135 days ago
Status updated to 'Accepted'
0
votes
Mihaela
3 years, 102 days ago
'KPI Reporting: Call Dispositions by Agent' has been marked as a duplicate of this request
0
votes
Mihaela
2 years, 353 days ago
'Break down auto dial talk time for multiple users working out of the same campaign.' has been marked as a duplicate of this request
0
votes
Mihaela
2 years, 353 days ago
'Dialer talk time' has been marked as a duplicate of this request
0
votes
Mihaela
2 years, 339 days ago
'Total Session time per Campaign' has been marked as a duplicate of this request
0
votes