smrtPhone Ideas

CRM Phone and Dialer for Sales and Support

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75
Text Message not Sent - show info into CRM
Feature request
Accepted
When a text message is not delivered, I would like that to be displayed in the communication app. A lot of times we view the text messages inside of podio, and we can not know if a text was delivered or not.
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45
Display tollfree verification status
Feature request
Accepted
I want to see the status of my tollfree numbers in my account in the phone numbers section. It should display whether they are verified, pending verification, or unverified.
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41
Use Sticky Caller ID for SmrtDialer
Feature request
Accepted
Have the option to enable Sticky Caller ID on SmrtDialer when creating campaigns to followup with leads who have previously been spoken to to ensure that lead connection is maintained and new Caller ID's aren't used to followup with leads.
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37
Scheduled Text Message
Feature request
Accepted
It would be very valuable to have the ability to schedule when text messages go out. First because "composing" messages is low level work (no offense to anyone) so it could (and should) be done by VA's that may be in different times zones. Second this would allow messages to be queued so as to comply with the strict texting regulations - easier to maintain compliance
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28
Automatic Voicemail Drops when dialing
Feature request
Accepted
It would be a big time saver to be able to drop a VM without having to wait for the beep!
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25
Assign Numbers To Users
Feature request
Accepted
Allow the assignment of numbers to a specific user. Currently, if the Caller ID "Change" feature is toggled a user can see all of the numbers in the account. This is a basic feature amongst cloud dialers and should be easily integrated to allow Users to swap their numbers easily and effortlessly. Currently, my users have to scroll down on a list of 40.
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22
SMS notification pop up
Feature request
Accepted
Optional Chrome Dialer drop down banner when text messages are received, with optional sound.
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20
Hubspot intergration
Feature request
Accepted
Possible deep intergration similar to podio and salesforce Hubspot will lead the way with AI just as they did with marketing. As a new hubspot user I would love to see this
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20
SMS applet inside Call Flow
Feature request
Accepted
Create an outbound SMS applet that sends a stock text message within a Call Flow. For example, it could say "On the other line, call you back after" or "Can't answer, please text me."
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19
Export Reports
Feature request
Accepted
It would be a great feature if we could automatically export the reports to an email or excel spreadsheet so we can email our acq reps to let them know their daily progress automatically every day, week, and month to let them know their inbound calls, outbound calls, texts, etc.
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