smrtPhone Ideas

CRM Phone and Dialer for Sales and Support

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Smrtphone Dialer Que
Feature request
Accepted
I would love to see the next 10 people next on my dialer que and be able to remove them before dialing them
"Conversations" metric in KPI's
Feature request
Accepted
Be able to see the # of calls over 90 seconds or 2 mins, which we consider to be a "conversation" in the performance reports.
smrtDialer Mobile Dialer
Feature request
Accepted
I love Smrtphone. I left Mojo just because I think Smrtphone is better......Except it's missing the one thing. The ability to use the dialer on my mobile device. Any idea when this might happen?
Status Page
Feature request
Live
We are in need of a status page to check when there are outages. Ideally, the status page has simple architecture with few single points of failure. Displaying a banner on the main webpage may not...
Have a UC phone compatibility for eg Yealink WH 66
Feature request
Accepted
Right now, the system is just used as a speaker but if we had compatibility to a voip headset with a base it would be very helpful to setup calls inside the physical phone system
Dispositions by agent
Feature request
Accepted
It would be extremely beneficial if we could filter dispositions by agents. That way, we can measure each agents performance rather than the entire teams performance.
Manually Override Sticky Caller ID
Feature request
Accepted
I would like to be able to manually override Sticky Caller ID. For example, when I call someone an additional time, in some cases I would like to select to call with another caller ID instead of the...
New Address Merge Field for Automated SMS
Feature request
Accepted
For automated SMS sequences in the SalesForce Opportunities Object, there is no option to reference JUST the street address instead of the full address when writing out text templates. If there can...
Filtered Batch Deletion in Recording Storage
Feature request
Accepted
It would be useful for us if there is a feature to delete the recordings in the Recording Storage based on a filter and certain date range.
To be able to add new/more leads to a campaign
Feature request
Accepted
t would be nice to be able to stack leads on a campaign especially for few leads that we get from our providers that are less than 20 leads per week. Thanks
Updates Ideas