smrtPhone | Feature Requests

CRM Phone and Dialer for Sales and Support

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Suggest a feature
Suggest a feature What would make smrtPhone more useful to you?
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20
Text Message Templates
Accepted
The ability to save frequent responses or create custom quick text/SMS responses that can be used in any of the Inboxes - Web, Chrome, Mobile.
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13
Display Calling From Number
Live
It would be really helpful knowing what phone number from MY calling pool is connected to a live call - many times people ask me for my number. They either don't have caller ID or it is a test (which happens and it never ends well). For the sake of credibility we need this.
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12
DNC from Podio
Accepted
It would be very helpful to have a way to add a number to the DNC list directly from Podio, since that is where our drip campaigns originate from.
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11
VM Drop w/out waiting
Accepted
It would be a big time saver to be able to drop a VM without having to wait for the beep!
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10
Windows App that can be installed in a desktop or laptop.
Accepted
Might be good if this app can be downloaded and installed in a desktop or laptop, something that we can use without the need to open a webpage or a browser.
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10
switching devices while the call is going on
Accepted
so in case i am in a call and want to switch between my different devices i cant do that but i can do on dailpad i wish this feature comes over here
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10
Not have a delay when someone answered
Accepted
I notice that when we use the dialer, there is a delay of few seconds, since someone picking up, until the agent hear the lead. If we can fix it, it will be great
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9
SMS notification pop up
Live
Optional Chrome Dialer drop down banner when text messages are received, with optional sound.
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7
Text Message Not Delivered Notification
Accepted
A webhook callback function to know that a text message was not delivered (according to twilio) https://www.twilio.com/docs/sms/send-messages#monitor-the-status-of-your-message ''Several of our clients have asked about text messages being delivered or not, so I'm asking on behalf of our and several other companies.''
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7
Be able to press "Enter" Key and send a text on desktop keyboard
Accepted
When using computer and texting back and forth, be able to hit the "Enter" Key to send text instead of having to click it everytime.
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