smrtPhone Feature Requests

CRM Phone and Dialer for Sales and Support

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54
Text Message Not Delivered Notification
Accepted
A webhook callback function to know that a text message was not delivered (according to twilio) https://www.twilio.com/docs/sms/send-messages#monitor-the-status-of-your-message ''Several of our clients have asked about text messages being delivered or not, so I'm asking on behalf of our and several other companies.''
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35
Text Message Templates
Live
The ability to save frequent responses or create custom quick text/SMS responses that can be used in any of the Inboxes - Web, Chrome, Mobile.
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21
Display Calling From Number
Live
It would be really helpful knowing what phone number from MY calling pool is connected to a live call - many times people ask me for my number. They either don't have caller ID or it is a test (which happens and it never ends well). For the sake of credibility we need this.
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18
Not have a delay when someone answered
Live
I notice that when we use the dialer, there is a delay of few seconds, since someone picking up, until the agent hear the lead. If we can fix it, it will be great
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16
Automatic Voicemail Drops when dialing
Accepted
It would be a big time saver to be able to drop a VM without having to wait for the beep!
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15
DNC from Podio
Live
It would be very helpful to have a way to add a number to the DNC list directly from Podio, since that is where our drip campaigns originate from.
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14
Windows App that can be installed in a desktop or laptop.
Accepted
Might be good if this app can be downloaded and installed in a desktop or laptop, something that we can use without the need to open a webpage or a browser.
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14
SMS applet inside Call Flow
Accepted
Create an outbound SMS applet that sends a stock text message within a Call Flow. For example, it could say "On the other line, call you back after" or "Can't answer, please text me."
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13
Scheduled Text Message
Accepted
It would be very valuable to have the ability to schedule when text messages go out. First because "composing" messages is low level work (no offense to anyone) so it could (and should) be done by VA's that may be in different times zones. Second this would allow messages to be queued so as to comply with the strict texting regulations - easier to maintain compliance
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12
Be able to press "Enter" Key and send a text on desktop keyboard
Accepted
When using computer and texting back and forth, be able to hit the "Enter" Key to send text instead of having to click it everytime.
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