smrtPhone Ideas

CRM Phone and Dialer for Sales and Support

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Be able to press "Enter" Key and send a text on desktop keyboard
Feature request
Live
When using computer and texting back and forth, be able to hit the "Enter" Key to send text instead of having to click it everytime.
Export Reports
Feature request
Live
It would be a great feature if we could automatically export the reports to an email or excel spreadsheet so we can email our acq reps to let them know their daily progress automatically every day,...
Show the caller ID on Recent Call and Inbox
Feature request
Accepted
On an inbound call, I need to see which of my numbers was called so I can call them back on that same number. The best place for this would be in the recent call log instead of having to go to the...
Dialing Time Zone Compliance
Feature request
Accepted
smrtDialer should be time zone sensitive so that it won't dial numbers based on area codes that are outside of compliance. For example, it should not dial a number in California at 5am PST. In real...
Call recording transcription
Feature request
Live
Voicemail transcription is already an option. It would be great to have call recording transcription as an option, too.
Give access to User Inboxes
Feature request
Accepted
Just thought it might be a good idea for an admin to be able to see all the inbound/outbound SMS and VM's under a users account. In case that user isn't replying to all the messages. Just to check in...
Group Reports
Feature request
Accepted
Get a report per group (sub groups in the team) apart from Team Reports
Breakdown of IVR choices
Feature request
Accepted
Some kind of feedback or reporting for the choices customers choose in an IVR
Data Studio API
Feature request
Accepted
Do you have a API that can help us to integrate smrt phone with data studio We are trying build an dashboard where we can see the real time data the way it's working now each week we have to feed...
Call Monitoring Permissions Hierarchy
Feature request
Live
My proposed feature would add some form of hierarchy that allows for certain team members to be able to use the call monitoring features for training purposes. One use case scenario for this is a...
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